you are contacting us in order to follow-up on an
order you have placed (especially if you are submitting
longer-than-normal custom text for the included card)
it is exceedingly important that you email
us using the same address that was associated with
your PayPal transaction.
cannot easily sort through messages and properly link
them together with customer orders if multiple email
addresses are entered into the mix.
you have received a package from SendCoal and were
less than pleased, we hope that your dissatisfaction
stems from sentimental reasons and not from the quality
of the coal contained within the box, as we take pride
in our minerals.
you are unhappy at having received a gift of coal,
we sympathize... but we are unable to honor any
requests for information regarding who a sender was,
how the package was paid for, or when and why you
were chosen to receive it. We will not comply with
(or even respond to) any requests for such information.
If you feel that your gift of coal constitutes any
sort of illegal threat or harassment, feel free to
involve law enforcement. If the police or the courts,
at their discretion, feel the matter is worth pursuing,
they can contact us directly.